Shipping policy

Shipping Policy

Thank you for shopping with Willow & Tide.

Order Processing

Orders are typically processed and shipped within 1–2 business days after payment confirmation. During peak seasons or promotional periods, processing times may be slightly extended.

Shipping Locations

We ship from fulfillment centers located in the United States and China, depending on product availability and destination.

Estimated Delivery Times

United States: 7–15 business days

International Orders: 7–20 business days

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information.

Shipping Delays

While we strive to deliver orders within the estimated timeframe, Willow & Tide is not responsible for delays caused by carriers, customs authorities, or circumstances beyond our control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. We are not responsible for orders delivered to incorrectly provided addresses.

Contact Us

If you have any questions regarding shipping, please contact us at:

[support@willowandtideco.com](mailto:support@willowandtideco.com)