Contact information

Contact Information

Thank you for visiting Willow & Tide.

We are committed to providing excellent customer service and a smooth shopping experience. If you have any questions regarding products, orders, shipping, returns, or general inquiries, please feel free to contact us.

Business Information

Brand Name:
Willow & Tide

Operated By:
Arbor Restore LLC

Business Address:
4355 Imperial Ave
San Diego, CA 92113
United States

Customer Support

Email:
[support@willowandtideco.com](mailto:support@willowandtideco.com)

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)

Response Time:
We aim to respond to all customer inquiries within 24–48 business hours.

Order Support

For questions regarding:

• Order status
• Shipping updates
• Tracking information
• Returns and refunds
• Product inquiries

Please contact our support team by email and include your order number whenever possible.

Shipping Information

Orders are processed within 1–2 business days.

Estimated delivery times:

United States: 7–15 business days

International Orders: 7–20 business days

Additional information can be found in our Shipping Policy.

Returns & Refunds

We accept eligible returns within 14 days of delivery.

Customers are responsible for return shipping costs unless an item arrives damaged, defective, or incorrect.

For return requests, please contact our support team before sending any items back.

Thank you for choosing Willow & Tide.