Refund policy

Refund Policy

At Willow & Tide, customer satisfaction is important to us.

Return Eligibility

We accept returns within 14 days of delivery.

To be eligible for a return, items must be:

* Unused and in their original condition
* Returned in the original packaging
* Accompanied by proof of purchase

Non-Returnable Items

We do not accept returns for:

* Gift cards
* Final sale items
* Personalized or customized products
* Items damaged due to misuse

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Return Address

Please contact customer support to obtain return instructions and the correct return address.

Refund Process

Once we receive and inspect your return, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method within 5–10 business days.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and include photos of the issue.

Order Cancellation

Orders may be cancelled before shipment. Once an order has been shipped, it can no longer be cancelled and must follow the return process.

For return requests or refund inquiries, please contact:

[support@willowandtideco.com](mailto:support@willowandtideco.com)

Your cart is empty